hod@tfbecomfintech.com +1 917-243-3734 Chicago, IL · Serving the USA
Illustrative case study · Demo projectLocal SEO

Taking a three-location plumber into the Google Maps top 3

Business-profile optimization, location pages and a review workflow grew calls from Google Maps from 112 to 263 a month.

BrightFix Plumbing & Heating (fictional)Home services · 3 locations5 months
Results dashboard

Before and after, at a glance

Map-pack top-3 searches (of 40)
627
+350%
Calls from Maps / month
112263
+135%
Direction requests / month
64141
+120%
Google reviews
41128
+212%

Calls from Google Maps per month

Monthly trend over the 5 months engagement · illustrative data

89152215278Starting pointStartM1M2M3M4M5263

Before vs after

Key metrics at the start and end of the project

BeforeAfter
Map-pack top-3 searches (of 40)6 → 27
Calls from Maps / month112 → 263
Direction requests / month64 → 141
Google reviews41 → 128
Demo project. BrightFix Plumbing & Heating is a fictional business. This case study illustrates our approach and reporting format; it is not a real TFB ECOM FINTECH client engagement, and the figures are illustrative.
The challenge

Business challenge

BrightFix served three suburbs but appeared in the map pack for only a handful of searches. Two locations had duplicate listings and inconsistent addresses across directories.

Starting point

Initial situation

  • Top-3 map position for 6 of 40 tracked searches
  • 112 calls a month from Google Business Profiles
  • 41 reviews with a 4.4 average rating
  • Duplicate listings and mismatched phone numbers
The plan

Strategy implemented

  • Cleaned up duplicate listings and fixed name, address and phone consistency across 60 directories
  • Fully optimized each Business Profile: categories, services, photos and weekly posts
  • Location pages for each suburb with service details and local proof
  • A simple text-message review request sent after each completed job
Execution

Campaign execution & timeline

  1. Month 1Clean-up

    Merged duplicates and corrected citations.

  2. Month 2Profiles & pages

    Optimized all three profiles and launched location pages.

  3. Months 3–4Reviews & posts

    Review workflow live; weekly profile posts and photo updates.

  4. Month 5Expand

    Added service-area pages for two nearby towns.

Outcome

What the results mean

Fixing the duplicate listings had a quick effect for the two affected locations. The review workflow mattered most over time: reviews tripled, the average rating rose from 4.4 to 4.7, and map rankings improved steadily as review volume grew.

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